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Shipping & Pickup Policies

SHIPPING POLICY:

Free Ground Shipping available on any order over $100.00!

At Tick Performance, our Shipping Policy is simple: all $100.00+ orders going to the continental United States can ship for FREE and be delivered in 3-10 business days. No hidden costs, no surprise fees. There are very few exceptions, and they're marked on their product pages. Not available for residents of AK or HI. Additional and upgraded shipping options are always available for those that need quicker delivery service.

International shipping requests are handled via Bongo International.

 

Bongo International

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Delivery Methods

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Online orders placed before 3:00PM EST Monday-Friday are generally processed and shipped the same day if the items purchased are in stock. Online orders received after 3:00PM EST will be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship. In the event of such a delay, our staff will notify you in a timely fashion.

Our goal is to get your order in your hands in the most efficient means possible, often this means drop-shipping your products from the manufacturer or from our supplier most local to you. If this is an issue, please alert us when the order is placed.

Tick Performance ships to the contiguous United States via USPS & UPS and offers express options via UPS Air & USPS Express.  We can now ship to APO/FPO addresses, as well.  Due to past disputes, we cannot accept your UPS account number for shipping charges.

Signature Requirements

To aid in loss prevention and to keep costs down to you, your package may be shipped signature required. For this reason, it's best to ship your order to an address that you'll be available at during most weekdays. Requests to waive signature requirements will be denied due to past disputes.

Saturday & Holiday Deliveries

If you so choose, you may have your package arrive on a Saturday. Please place your order by phone if requesting a Saturday delivery; otherwise all shipments arrive on weekdays. No deliveries will take place on holidays. Please see your preferred shipping service provider's website for a time-in-transit map as well as a holiday schedule if you're needing your order delivered by a specific date.

Tracking Numbers

We make every effort to provide you with tracking information for your order, either by email or by allowing you to log-in here on our website to check your order's status. If you have a question about tracking, please don't hesitate to contact us either by phone or by email.

Damaged or Defective Items

Please unpack and check your order immediately upon delivery, and report any damaged or missing items directly to Tick Performance. Damaged or missing items will have to be claimed through the applicable shipping company. Mistakes sometimes happen, and if we mistakenly left an item out of your order, we'll ship it to you as quickly and efficiently as possible using ground delivery service. All upgraded shipping methods are available at receiver's expense.

IN-STORE PICKUP POLICY:

If you’d like to pick your order up here at our facility, please contact us to ensure that your items are here in stock. It is not uncommon for us to drop ship items from various suppliers directly to the customer to minimize delivery time, so the parts you’re hoping to pick up may not actually be here on our shelf.



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