Free Ground Shipping available on any order over $100.00!
At Tick Performance, our Shipping Policy is simple: all $100.00+ orders shipping to the continental United States can ship for FREE and be delivered in 3-10 business days. No hidden costs, no surprise fees. There are very few exceptions, and they're marked on their product pages. Not available for residents of the Non-Continental USA. Additional and upgraded shipping options are always available for those that need quicker delivery service.
Continental USA Delivery Methods
Online orders placed before 3:00PM EST Monday-Friday are generally processed and shipped the same day if the items purchased are in stock. Online orders received after 3:00PM EST will be processed the next business day. Backordered, drop-shipped, custom-made and/or special order merchandise may take slightly longer to ship. In the event of such a delay, our staff will notify you in a timely fashion.
Our goal is to get your order in your hands in the most efficient means possible, and often this means drop-shipping your products from the manufacturer or from our supplier most local to you. If this is an issue, please alert us when the order is placed.
Tick Performance ships to the contiguous United States via USPS & UPS and offers express options via UPS Air & USPS Express. We can now ship to APO/FPO addresses, as well. Due to past disputes, we cannot accept your UPS account number for shipping charges.
International Delivery Methods
Here at Tick Performance, we're proud to say that we're totally capable of shipping your order anywhere in the world! During checkout, our shipping cost estimator will present you with all the options and carriers available to you for delivery. In our experience, UPS service is much more reliable than USPS.
NOTE: Once your international order leaves our facility and you're provided with carrier tracking info, our responsibility to you has been fulfilled. Tracking discrepancies, delayed delivery dates, extended holdups in customs and any other issue with regard to your package is your responsibility once we provide you with carrier and tracking info. You'll be expected to work directly with the carrier to make sure that your order is delivered in the timeframe you need it to be. No refunds are possible on non-delivered international shipments after the order leaves our facility.
You, the receiver, are 100% responsible for all taxes, duties and any other fees involving your international shipment.
Saturday & Holiday Deliveries
If you so choose, you may have your package arrive on a Saturday. Please place your order by phone if requesting a Saturday delivery; otherwise all shipments arrive on weekdays. No deliveries will take place on holidays. Please see your preferred shipping service provider's website for a time-in-transit map as well as a holiday schedule if you're needing your order delivered by a specific date.
We make every effort to provide you with tracking information for your order, either by email or by allowing you to log-in here on our website to check your order's status. If you have a question about tracking, please don't hesitate to contact us either by phone or by email.
Damaged or Defective Items
Please unpack and check your order immediately upon delivery, and report any damaged or missing items directly to Tick Performance within 30 days. Any missing or damaged item claims reported after 30 days will be rejected. Damaged or missing items will have to be claimed through the applicable shipping company. Mistakes sometimes happen, and if we make any mistake during the shipping process, we'll correct the problem as quickly and efficiently as possible using ground delivery service. All upgraded shipping methods are available at receiver's expense. Reimbursements are never made for storage fees, unexpected labor increases or any other expense related to the receipt of incorrect, damaged or defective items.
Lost or Missing Packages
Any lost or missing packages must be reported directly to Tick Performance within 30 days. Any lost or missing package claims reported after 30 days will be rejected. We will open a claim with the carrier and resolve the issue as quickly as possible. Any attempt by you, the customer to open a claim with the carrier before hand may cause delays. A claim typically takes 5 business days or less to process but in some cases may be longer. Reimbursements are never made for storage fees, unexpected labor increases or any other expense related to the delayed receipt of packages.
In-Store Pickup Policy
If you’d like to pick your order up here at our facility, please contact us to ensure that your items are here in stock. It is not uncommon for us to drop ship items from various suppliers directly to the customer to minimize delivery time, so the parts you’re hoping to pick up may not actually be here on our shelf.